November 2025 Release
The November 2025 release improves Flow handoffs, Webchat experiences, on-premise license administration, and model availability.
Developers maintaining custom applications should use the Developer Hub for API, SDK, package, and migration notes.
Highlights
- Client Tool support for Flows that need an external app or browser action before continuing.
- Improved Webchat behavior for branded, context-aware customer experiences.
- On-premise subscription management for license-based deployments.
- New model options and reasoning support for compatible models.
- Reliability improvements for Flow execution, widgets, messages, and text-to-speech behavior.
New in Studio
Client Tool Flow step
The Client Tool step lets a Flow pause while a connected client experience completes an action, then continue when the result is available.
Use it when a Flow needs:
- Context from the current web page or app.
- A client-side action before the next Flow step.
- A visible waiting state in a Peer or Webchat conversation.
- A result that should be used by later Flow steps.
See Client Tool Step.
Flow reliability
Flow execution now handles waiting states, draft definitions, and conversation context more consistently. Users should see clearer behavior when a Flow pauses, resumes, or passes results into later steps.
Widget reliability
Widget state handling is more consistent, especially when a widget appears in a message or uses an initial state.
New in Webchat
Webchat received improvements for branded embedded experiences, including:
- Better custom theming support.
- More reliable context passing.
- Event tracking support for analytics.
- Client Tool support in Webchat flows.
- Responsive behavior improvements.
Use the Developer Hub for implementation steps.
Admin and security updates
On-premise subscription management
On-premise admins can manage license-based plan behavior without customer payment setup in the product.
This supports:
- License-based limits.
- Read-only subscription visibility for users.
- Admin-managed plan changes.
- A simpler onboarding flow for on-premise workspaces.
Client Tool safeguards
Client Tool handling includes stronger validation and safer parameter handling. For sensitive actions, pair Client Tool flows with approval steps.
Fixes and reliability improvements
- Improved widget state behavior in messages.
- More reliable timestamp handling in conversations.
- Better Flow error handling.
- Improved text-to-speech behavior when no text is available.
- Clearer vector service behavior for datasource search.
- General user and workspace service reliability improvements.
Action required
Studio and Pulse users do not need to migrate anything manually.
Workspace admins should review on-premise subscription settings if they manage a licensed on-premise deployment.
Technical teams that maintain custom apps, SDK integrations, or client-side tools should use the Developer Hub for migration details.